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Dynamics 365 Customer Service

Achieve excellence in Customer Service

Exceed customer expectations by delivering exceptional service on any channel.

Discover the solution
ícone do copilot
OVERVIEW

Every interaction matters. Discover Dynamics 365 Customer Service.

Dynamics 365 Customer Service is the ideal solution for companies looking to deliver exceptional customer service using Microsoft AI. Empower your teams with tools that provide a 360º view of customers, enabling fast and personalized responses to every interaction.

INNOVATION

Intelligence in action. Transform support into memorable experiences.

Personalized Service

Deliver tailored solutions based on a complete view of the customer’s history and preferences.

Intelligent Automation

Reduce response times by automating repetitive processes, freeing your team to focus on more complex issues.

Omnichannel Integration

Manage customer interactions across multiple channels—such as chat, email, phone, and social media—all within a single platform.

Deep Insights

Leverage data and predictive analytics to anticipate customer needs and continuously improve service delivery.

SOLUTION

Beyond customer support. Do more with Customer Service.

How does it work?

Dynamics 365 Customer Service offers an intuitive, centralized interface that allows your team to access all the necessary information in real time. With features like case management, service automation, and detailed reporting, your company is equipped to resolve issues effectively and proactively.

With the native Copilot in Dynamics 365 Customer Service, your agents gain a true co-pilot that understands context. It summarizes previous interactions, suggests responses based on history and knowledge base, speeds up case resolution, and provides real-time recommendations—enhancing both customer experience and team productivity.

Dynamics 365 Customer Service integrates seamlessly with other Microsoft tools like Power BI, Power Automate, and the rest of the Dynamics 365 suite, creating a robust ecosystem that spans customer service, data analysis, and process automation.

At Bizapp, we are dedicated to empowering companies with the best technological solutions to transform customer service. Our expertise in Dynamics 365 Customer Service ensures you have the right tools to enhance customer satisfaction and increase loyalty.

GET IN TOUCH

Deliver with excellence, scale with technology.

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Página de teste — Widget Bizapp Agente Comercial

Este conteúdo é apenas um exemplo de página para simular o site institucional durante os testes do widget de chat. Ele não faz parte do código do widget.

O que testar aqui (correção do corte no iPhone):

• Abra esta página no Safari do iPhone e clique no botão flutuante — o cabeçalho roxo (com o botão de fechar) deve aparecer inteiro no topo do popup, sem ser cortado.

• Role a página para cima/baixo antes de abrir o chat (para a barra de endereço do Safari mostrar/esconder) e confirme que o popup continua correto ao abrir depois.

• Gire o celular entre retrato e paisagem com o chat aberto — o popup deve se readaptar sem cortar o cabeçalho.

Role a página, redimensione a janela do navegador e interaja com o botão flutuante no canto inferior direito para validar o comportamento completo do widget.