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Dynamics 365 Customer Insights

Turn data into action with powerful insights

Understand your customers and create truly personalized experiences.

Discover the solution
ícone do copilot
OVERVIEW

The key to revolutionize. Completely transform your customers’ CX.

In today’s competitive environment, companies strive to enhance customer experience and build strong relationships. Integrated with sales and service modules, Microsoft Dynamics 365 Customer Insights unifies data, digital communication, and real-time journeys—with support from Copilot, an AI that personalizes interactions. This innovative solution drives satisfaction, loyalty, and positions your company for strategic growth.

NEW ERA

Real results. Benefits that drive your business forward.

360º Customer View

Connect data from different sources such as CRM, e-commerce, social media, and IoT to create a complete and unified view of each customer.

Personalization at Scale

Use detailed insights to create personalized campaigns and offers, increasing the relevance and impact of every customer interaction.

Intelligent Automation

Quickly create, test, and deploy custom AI/ML models to predict behaviors and recommend actions that enhance customer relationships.

Advanced Analytics

Explore data with powerful analytics tools, identifying trends and patterns that help anticipate customer needs and desires.

Data Governance and Compliance

Maintain full control over customer data, ensuring compliance with privacy laws and regulations by using Microsoft’s integrated privacy, security, and governance tools.

SOLUTION

The new marketing. Do more with Customer Insights.

How does it work?

Dynamics 365 Customer Insights collects and unifies data from multiple sources to create detailed customer profiles. With an intuitive interface and the ability to integrate with other Microsoft solutions—such as Dynamics 365, Power BI, and Azure—your team can access valuable real-time insights, guide strategic decisions, improve marketing campaigns, and boost customer engagement.

Native integration with Microsoft tools like Teams and Copilot expands the power of Customer Insights. Marketing and customer service gain data for relevant actions, collecting information without relying on manual entries. With WhatsApp and text messaging, Customer Insights provides powerful channels for customer interaction and conversion.

Dynamics 365 Customer Insights comes equipped with a native Copilot, enabling marketing and data professionals to create personalized journeys using prompts, explore insights without technical language, and activate smart segmentations based on customer behavior. All of this with speed, autonomy, and full integration into the Microsoft ecosystem.

Bizapp ensures a fast and efficient implementation of Dynamics 365 Customer Insights, delivering tangible results. Our team provides full support from initial setup to training and continuous optimization of the solution, ensuring your company always stays ahead of customer expectations.

At Bizapp, we are committed to transforming the way your company uses customer data. With our expertise in Dynamics 365 Customer Insights, we provide the tools and knowledge needed to turn insights into concrete actions, driving growth and customer satisfaction.

GET IN TOUCH

Know your customer like never before.

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Página de teste — Widget Bizapp Agente Comercial

Este conteúdo é apenas um exemplo de página para simular o site institucional durante os testes do widget de chat. Ele não faz parte do código do widget.

O que testar aqui (correção do corte no iPhone):

• Abra esta página no Safari do iPhone e clique no botão flutuante — o cabeçalho roxo (com o botão de fechar) deve aparecer inteiro no topo do popup, sem ser cortado.

• Role a página para cima/baixo antes de abrir o chat (para a barra de endereço do Safari mostrar/esconder) e confirme que o popup continua correto ao abrir depois.

• Gire o celular entre retrato e paisagem com o chat aberto — o popup deve se readaptar sem cortar o cabeçalho.

Role a página, redimensione a janela do navegador e interaja com o botão flutuante no canto inferior direito para validar o comportamento completo do widget.